Customer Service:
My Account
Creating an account with Valucrafts.com will allow you to access your previous billing information for fast ordering, view your account status, and view your recent ordering history. Before you checkout be sure to enter your account information, because this is mandatory in order to place an order on Valucrafts.com.
If you have forgotten your password, click here to retrieve it.
Ordering Assistance
Adding items to your cart is very easy on Valucrafts.com. Simply click on the "Add To Cart" button on the page, and the item will automatically be added into your cart. You will be given the opportunity to keep shopping to add other items to your cart or to view your cart to checkout.
If you wish to access your cart from any page, click the "My Cart" button found at the top of any page. This will take you to the items that are in your cart to view your running subtotal, and will take to the next steps to complete your purchase.
Product Questions
We would be happy to help clear up any confusion or answer any questions regarding the product we sell on our site. If you have any questions regarding product, please email support@valucrafts.com or call 877-864-2646.
Tracking your Order
Once your purchase is complete, you will receive a Thank you notification from Orders@valucrafts.com letting you know we have received your order and containing the information needed to access your order status. Once your order has been shipped, you will receive an additional email informing you that your order has left our facility and will include the tracking information to track your order.
Payment
Valucrafts.com currently accepts Visa, MasterCard and American Express. When you finalize your order, your credit card will be charged the final amount of the order. If certain items were not shipped but you were charged for these items, please contact support@valucrafts.com to resolve the issue.
Shipping
Our goal is to deliver your orders in the quickest and most affordable way possible. Our shipping department is open Monday through Friday, from 9 a.m. to 5 p.m. Eastern Standard Time. Orders placed after 5 p.m. will be processed the following morning. Orders placed over the weekend will be processed the following Monday. Generally, all orders will be received between 7 and 10 days from the time they were placed.
ValuCrafts only ships orders to addresses within the 50 states, APO / FPO military addresses, and Canada.
Returns
If you are not completely satisfied with your Valucrafts.com purchase, you may return your merchandise within 60 days of receiving your order. We will gladly issue a credit to your credit card for the amount of your item (less the original shipping cost) once it is returned in resalable condition.
To return your product, click here to fill out the RETURN FORM and ship your product back to the following address:
Valucrafts Returns
165 Cottage Grove
Grand Rapids, MI 49507
If you believe Valucrafts.com may have shipped something in error, please call our customer service department (toll-free) at 877-864-2646.
